challenge
The primary challenge was to develop a solution that allowed for repeat payments while considering the various existing payment methods and delivery options.
These included postpaid options like card and cash on delivery, prepaid options such as online card payments, credit, leasing, and BirBank cards, as well as hybrid methods like credit with an initial payment.
The complexity lay in ensuring this functionality integrated seamlessly with the current system, prevented double payments, and managed unsuccessful transactions and refunds efficiently.
process
We approached this challenge through a structured process that included:
Requirements Gathering: Collaborating with stakeholders to gather detailed requirements and constraints.
System Analysis: Conducting a thorough analysis of the existing payment and delivery systems to identify integration points.
Design and Prototyping: Creating interactive prototypes to quickly test hypotheses and refine the design of new payment buttons and pop-ups, following the latest design standards.
Implementation: Developing the solution to allow repeat payments with the ECOM method, incorporating conditions such as full card detail entry, handling various payment states, and ensuring retry options were available within specific time frames.
Testing and Validation: Rigorous testing to ensure the solution handled unsuccessful payments correctly, avoided double payments, and processed refunds efficiently.
Stakeholder Coordination: Maintaining effective communication with government and commercial stakeholders to gather necessary technical information and ensure compliance.
Outcome
The project resulted in a robust system that enabled users to make repeat payments seamlessly, considering their previous payment and delivery methods. Key outcomes included:
A user-friendly interface with clear options for retrying payments.
Enhanced control over unsuccessful payments and efficient handling of refunds.
Seamless incorporation of various payment methods without disrupting the existing workflow.
Strengthened relationships with stakeholders through effective communication and collaboration.
By carefully analyzing, designing, and implementing the solution, we enhanced our payment processing system, making it more resilient and user-centric, ultimately contributing to a smoother and more reliable e-commerce experience for our customers.
